PSIber Group (Pty) Ltd

The internal working of the PSIber Support Environment

Glossary

JIRA

Online issue logging system, used to track issues against clients SLA.

DEVCO

An internal process where development work is assigned a development timeline.

RECREATE

A process where the logged issue is “recreated” in a test environment to assist the developers in resolving the “bug” in the code.

A picture showing PSIber's support process flow.