PSIber Group (Pty) Ltd

The internal working of the PSIber Support Environment

Glossary

JIRA

Online issue logging system, used to track issues against clients SLA.

DEVCO

An internal process where development work is assigned a development timeline.

RECREATE

A process where the logged issue is “recreated” in a test environment to assist the developers in resolving the “bug” in the code.

A picture showing PSIber's support process flow.

Support Gurus

Andre du Preez

Senior Helpdesk Consultant

Nicole Drotsky

 Helpdesk Consultant

Liam Rossouw

Junior Helpdesk Consultant

Themba Oscar Maluleke

Intern Helpdesk Consultant

Renier Steenkamp

Junior Helpdesk Consultant

Ziyanda Nqayi

Helpdesk Consultant

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