PSIber Group (Pty) Ltd

The internal working of the PSIber Support Environment



Online issue logging system, used to track issues against clients SLA.


An internal process where development work is assigned a development timeline.


A process where the logged issue is “recreated” in a test environment to assist the developers in resolving the “bug” in the code.

A picture showing PSIber's support process flow.

Support Gurus

Nicole Drotsky

 Helpdesk Consultant

Liam Rossouw

Helpdesk Consultant

Themba Oscar Maluleke

Helpdesk Consultant

Ziyanda Nqayi

Helpdesk Consultant

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