The following needs to be included when logging a Jira item for Development:
A brief summary of the bug/query. Make sure your summary details are reflecting what the problem is.
A summary of the bug/query in minimal words, however, please ensure that it is in an effective and clear manner.
Use the following fields for description field:
- Own Investigation: Steps were already taken or investigation was done in an attempt to resolve the query.
- Expected result: How the application should behave on the above-mentioned steps.
- Actual result: What is the actual result of running the above steps.
Screenshots to be included, if it is an API, include the import/export sheet and it the issue is related to reporting, attach the relevant report/s, lastly if the error is in Applets please include the Java Console.
Please Note: if the above information is not supplied, SLA turnaround time cannot be guaranteed
This describes the impact of the bug.